Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for the maximum refund, your item must be unused and in the same condition that you received it. Returns must also be in the original packaging.
On many returns, a 20% re-stocking fee may be deducted from your refund. This varies brand to brand and is up to the discretion of the brand manufacturer. As dealers, we are required to follow the refund policies of the individual brand manufacturers.
To complete your return, we require a receipt or proof of purchase.
Please do NOT send your purchase back to the manufacturer without first contacting us.
Perishable goods such as food or supplements are exempt from being return or exchange.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed with a credit automatically applied to your credit card or original method of payment, within a certain amount of days. Note: for many items this amount is subject to the deduction of a 20% re-stocking fee - as per the policy of the specific brand manufacturer.
Late or missing refunds:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. After this we will issue an exchange authorization and specify the address to ship your item to. Please do not return an item without receiving instructions and a confirmation from us. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Upon charging an order, we are responsible for payment processing fees that are not returned to us if an order is refunded.
If you cancel your order prior to charging your payment method, we are able to simply void your payment and your card will not be charged.
Should you desire to cancel after your order has been charged, your refund will be less a 5% administration fee.
For orders that include a product with a lead-time, we provide a 24-hour grace period prior to charging your order so that you are able to review the most recent information regarding the lead-times and speak with our customer service.
For orders that include made-to-order items, in some select cases an order may be too far along the production process for cancellation. In this case, we will do our utmost to negotiate a reasonable cancellation fee, but it could be upwards of 25-50% of your order.
Products ship direct from our suppliers and a different shipping address may be provided depending upon the product. Please contact us before shipping your return so that we can generate a return authorization (RMA) and specify the correct shipping address.
Shipping costs are non-refundable. You are responsible to pay your own shipping costs for returning your item. If we issue a shipping call-tag for your return, the cost of return shipping will be deducted from your refund credit.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise we cannot guarantee that we will receive your returned item.